There are three ways to get in touch with us this at this GP practice.
It’s no secret that our surgeries have been busier than ever. That’s why there are now more ways to get in touch with us. You can use our secure online form on this website as well as call us or visit the practice.
Pick the option that best suits you and your circumstances, we’ll then get back to you with the help that’s right for you.
You can:
You can also:
- Call us during surgery hours Monday to Friday, 8am-6pm
- Come into the surgery
*Please remember, when visiting the surgery, you still need to wear a face covering and maintain social distancing to protect vulnerable patients from Coronavirus infection.
Getting back to you
Please remember: no matter how you choose to get in touch with us, even if you use an online form, our dedicated GP practice team’s next steps will be tailored to your needs.
We may:
- Book a face-to-face appointment for you
- Arrange a phone or video consultation
- Send you a text message, for example, inviting you for a blood test.
However we respond, you can rest assured that we’re always looking after your needs.
Help us, help you
When requesting care, please help us by telling us what’s wrong. It helps ensure you get the right care as urgently as you need from the right medical team member. It also helps our medical team us to prioritise patients who need our care most.
But if you prefer not to say what’s wrong – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask. Thank you for your understanding.
Please also tell us if:
- You would prefer us to talk with you by phone, face-to-face or by video call
- You need to speak to a particular person because they have treated you before
- There are certain times of day when you can’t talk, for example you are at work, at school or college
- You need English to be interpreted or you need help from another person at your appointment.
We try hard to take account of all appropriate needs, but please remember: if you are unwell, our priority will be to ensure you receive care as quickly as possible.
Contacting your community pharmacy team
We’re always here for you and your health concerns, but don’t forget that you can also speak to your local community pharmacy team for help and support with minor illness. As dedicated, qualified health professionals, they can offer clinical advice and over the counter medicines to help safely manage a wide range of minor health concerns.
Getting urgent medical help
If your needs are more urgent, please call NHS 111, go to 111.nhs.uk. If your illness or injury is life-threatening, please call 999 immediately.